Returns

At Resemble Perfumes, customer satisfaction is our top priority. We take great care in ensuring every perfume you receive is packed safely and reaches you in perfect condition. However, if something goes wrong, we're here to help.

🚫 No Returns or Exchanges on Perfumes

Due to the hygienic nature of perfume products, we do not accept returns or exchanges if the product has been opened, used, or if you simply change your mind after receiving it.

✅ Returns Are Only Accepted If:

  • You received the wrong product

  • Your order was damaged during delivery

In such cases, please contact us within 24 hours of receiving the parcel.

📩 How to Request a Return

If your item was delivered damaged or incorrect:

  1. Email us at resembleperfumes@gmail.com within 24 hours.

  2. Include your order number, clear photos of the product and packaging, and a short explanation of the issue.

  3. Our team will review your request and get back to you with the next steps.

📦 Return Conditions

  • Items must be unused, sealed, and in original packaging

  • All claims must be made within 24 hours of delivery

  • We reserve the right to refuse a return if the product is not in its original condition

💸 Refunds

If your return is approved due to a wrong or damaged item:

  • You will receive a full refund or a replacement product, depending on your preference and stock availability.

❗ Important Note

We do not offer refunds or replacements for items damaged due to customer mishandling, delayed reporting, or unauthorized returns.

If you have any questions, feel free to contact us at resembleperfumes@gmail.com or via Instagram @resembleperfumes.